This policy explains what personal information Hivestone collects, why, and what you can do about it.
1. Who is responsible
[company legal name], [registered address], is responsible for your personal information. You can reach us through the contact page or at support@hivestonecapitals.com.
2. What we collect
- Account details: your name, email address, country, and a securely hashed version of your password. We never store your password in readable form.
- Request records: deposit, withdrawal and loan requests, including amounts, currency, network, wallet addresses, transaction IDs, notes you add, and the team’s decisions.
- Referrals: which account referred you, and which accounts signed up with your link.
- Messages: what you send through the contact form.
- Technical data: our hosting provider keeps standard server logs, which may include your IP address, browser type and the pages you visit.
3. How we use it
- To create and secure your account, and to verify your email address.
- To review and process your requests, and to email you about them.
- To answer your messages and provide support.
- To prevent fraud and meet our legal obligations, such as record-keeping.
Our legal bases for this are: performing our agreement with you, our legitimate interest in running a secure service, and complying with the law. [adjust for your jurisdiction]
4. Who we share it with
- Hosting: our website and database are hosted by [hosting provider, e.g. Hostinger].
- Email delivery: account and request emails are sent through [email provider].
- Fonts: pages load fonts from Google Fonts, which means your browser shares your IP address with Google.
- Blockchains: transactions you make are recorded publicly on the relevant blockchain. This is how cryptocurrencies work and isn’t controlled by us.
- Authorities: when the law requires it.
We don’t sell your personal information.
5. Cookies
We use a single session cookie to keep you signed in and to protect forms against misuse. It’s deleted when you sign out or close your browser. We don’t use advertising or analytics cookies.
6. How long we keep it
We keep account and request records while your account is open, and for [period, e.g. 5 years] after it closes where the law requires us to keep financial records. Contact messages are kept for [period].
7. Security
Passwords are hashed, the site should be used over an encrypted connection (HTTPS), and access to the admin panel is limited to authorised staff. No system is perfectly secure, so please use a strong, unique password and never share it. We will never ask for your password, seed phrase or private keys.
8. Your rights
Depending on where you live, you may have the right to access, correct or delete your information, object to or restrict how we use it, and complain to a data protection authority. You can update your name, country, email and password from your profile at any time. For anything else, contact us.
9. Changes
If we change this policy in a significant way, we’ll let you know by email or in your account.
10. Contact
Questions about your privacy? Contact us.